TERMS AND CONDITIONS

The MAHALA Programme is powered by MAHALA Loyalty Programme (PTY) Ltd, Registration no: 2001/030145/07.  MAHALA is an authorised financial services provider: FSP Number: 21961.  For more information, phone 0860 MAHALA (62 42 52).  MAHALA Loyalty Programme is herein referred to as “MAHALA”.

The following terms and conditions are applicable regarding your loyalty membership:

  1. MAHALA Membership:
    • Anyone can, upon application in the prescribed format and provided that the individual is 18 years or older, become a member of MAHALA.
    • MAHALA has the right to accept or refuse membership at its sole discretion.
    • MAHALA is open only to individuals of 18 years or older, who can form a legally binding contract. No legal entities may become members.
    • As soon as we have received and processed your membership successfully, we will deliver your MAHALA membership information to the specified delivery address on your application or that which was provided to MAHALA on your behalf and with your full consent and knowledge by the Distribution Agent and/or MAHALA.
    • Your details will be entered into our MAHALA database and utilized by MAHALA and its appointed Shops to maximize your benefits derived from your participation in MAHALA. This is including but not limited to marketing through newsletters, deals, SMS and social media etc.
    • Your MAHALA membership gives you access to deals that MAHALA has negotiated with a network of Shops and the benefits entail the following:
      • Discount: On-the-spot discount on your purchase, e.g. 10% discount on your purchase immediately.
      • Points: Member pays full transaction and the rebate is allocated in the form of points in the member’s e-Wallet – Balance (virtual money where 1 point equals 10c).
      • Coupons: Member receives RANDS OFF on selected items that are displayed on the MAHALA mobile platform (Mobi-site or App). The member will generate a Coupon Code and present at Point of Sale and the Shop will deduct the RAND value off your basket of goods.
      • Freebies: The member can collect stamps from selected Shops whereby they are required to collect a certain number of stamps in order to receive a freebie (free product that is determined by the Shop and will be displayed on the MAHALA mobile platform).
    • When the member signs up, the member is asked if they would like to receive promotional material from MAHALA related to the programme. When the member gives consent, MAHALA will communicate to the member via email, SMS, push notification and/or telephone calls.  Should the member wish to unsubscribe from such communication, the member will have the following options to unsubscribe:  Phone (0860 624252), WhatsApp (064 900 5976) and/or e-mail: info@mahala.co.za).
    • MAHALA has negotiated a deal with a network of Shops, the member’s membership can only be used at these participating Shops and cannot be used as a credit or debit card.
    • The card is not transferable. You can only register in one name and have one membership.
    • MAHALA’s failure to enforce any of these terms and conditions shall not constitute a waiver of that or any other condition.
    • MAHALA’s terms and conditions are governed by and interpreted under the laws of South Africa.
    • MAHALA has personal indemnity & fidelity insurance to the value of R2 000 000 under policy number K/FIN/11/0693 (AON).
    • Members can view and/or update their member profile on the mobile platform (App or https://mahala.mobi), E-mail (info@mahala.co.za) or on-line (https://mahala.co.za), all channels will require the member to login or member identification through 3 security questions.  Should any of your personal details change, please inform MAHALA as soon as possible through the provided channels.
    • In the event of the member status moving to inactive or unpaid, MAHALA will notify the member via SMS and the monthly MAHALA administration fee will be debited to their points account until such time as their point balance reaches zero.  In this period the member may utilize their points in the normal fashion.  Once the inactive / unpaid member’s point balance reaches zero, the member’s membership will be terminated from the programme automatically. 
  2. Use of the MAHALA Loyalty Card & MAHALA Benefit:
    • The MAHALA platform can be used through your membership card or your phone. You can access the benefits in the following ways:
      • Mobi site: https://mahala.mobi (Members with smart phones or phones that can access the Internet to access the MAHALA mobile platform)
      • App: Google Play Store & iTunes (Members can download the Free App on their smart phone to access the MAHALA mobile platform, data costs may occur)
      • Membership Card: The Shop will capture the member’s transaction on behalf of the member (MAHALA RETAIL PORTAL).  Limited access to deals.
    • Each member will receive a loyalty number (10-digit unique number) that will be printed on your membership card and/or sent to you via SMS/E-mail when you sign-up. If you have lost or have not received your loyalty number, please phone MAHALA on 0860 624252 or E-mail (info@mahala.co.za).  The member cannot login or access any of the benefits without the loyalty number.
    • First time login: The first time a member logs in on the MAHALA mobile platform or on-line, the MAHALA username and password will always be the loyalty number provided by MAHALA. A pop-up notification will request the member to go to “PROFILE” and update their password.  This notification will continue until the member updates their password in order to secure their membership, personal details and e-Wallet. 
    • Each Shop will have clear instructions on how to access the deal, which is specified on each Shop Voucher under “HOW” displayed once the voucher is opened. If you are not sure how to access/use the voucher or when you are using only your membership card opposed to the mobile vouchers, please phone MAHALA on 0860 624252 for more information.
    • Some Points Shops require registration through the MAHALA Call Centre or the MAHALA Mobile Platform (Mobi & App).  These Shops are listed specifically on the MAHALA website or list of these can be obtained by calling the MAHALA Call Centre (0860 624252). No points can be claimed if the member doesn’t follow the instructions as indicated per Shop.
    • MAHALA provides a member the option to record their discounts received at the selected Discount Shops. The member can only record their discount through the App or through https://mahala.mobi.  MAHALA cannot calculate the member’s total savings when the member doesn’t record it correctly and the final discount savings displayed under your “Balance” on the mobile platform will not be accurate.
  3. Points/Points Accrual, Conversion & Redemption:
    • You will be rewarded with a point for approximately every R10 you spend however, points accumulation remains subject to each Shop’s rebate system & community programme structure.
    • Earnings under MAHALA are not transferable, cannot be ceded or assignable for any reason whatsoever.
    • Points accrued have no value outside of the MAHALA programme (e.g. MAHALA e-Wallet has no value within the Pick & Pay Smart Shopper or any other loyalty programme).
    • A maximum of 5 transactions are allowed at one (1) Shop within 24-hour period.
    • Points transactions above R500 may need to be verified by MAHALA and you will be requested to upload your till slip (on the mobile platform). Failure to present your membership card / voucher during the transaction will inevitably result in failure to earn the points for the transaction because the points cannot be recorded and therefore points cannot be given. Each point is worth R0.10 (10 cents).
    • MAHALA is the loyalty platform that is implemented by the Shop owner to administrate their loyalty programme. The Shop provides the rebate/discount on their products or services as per a signed agreement between the Shop and MAHALA.  MAHALA can carry no liability on the products or service rendered by the Shop or if the Shop fails to pay the negotiated rebate.  MAHALA will notify you via SMS/E-mail and the unpaid points will be reversed accordingly.   Should the member not be satisfied with the products or services rendered by the Shop, the member MUST raise his/her complaint with the Shop directly.
    • You need a minimum of 1 000 points in your e-Wallet to start redeeming.
  4. Stamps and Freebies:
    • Retail Stamps and Freebies:
      • Members can accumulate Stamps on selected products at specific Shops within the MAHALA network.
      • Each Stamp represents a transaction of a specific product at the contracted Shop and each transaction will be approved by the Shop Assistant on the MAHALA mobile platform.
      • When the member has collected the required number of stamps as agreed between MAHALA and the Shop, the member will have the option to exchange Stamps for free products (Freebies).
      • Each Freebie will have an expiration date and the member will have a specified time period to exchange the Stamps for a Freebie. This will be specified on the mobile platform.
      • The Shop can change the product or the Freebie at any point once expiration date is reached.
      • Each Freebie will require a Shop Assistant to approve the transaction whereby an OTP pin will be sent to the Shop Manager. The member will enter the OTP pin on their mobile voucher in order to receive his/her Freebie. 
      • Stamps & Freebies have no value outside the MAHALA programme.
      • MAHALA cannot be held liable for the quality or the availability of a Freebie, only the Shop providing the Freebie can be held liable. Should the member not be satisfied with the products or services rendered by the Shop, the member MUST raise his/her complaint with the Shop directly.
      • Any disputes that may arise with regards to service delivery or product have to be resolved between the Shop and the member directly.
    • Status driven Stamps & Benefits:
      • Status driven Stamps only applies to specific Groups on the MAHALA platform and the following terms apply if this benefit is available to you.
      • Status Stamps are a behavioural measurement tool by which a Group incentivises their members and tracks their behaviour in accordance to the criteria as set out by them.
      • The Group will determine the following criteria and it will be stipulated on the MAHALA mobile platform where applicable:
        • Criteria by which behaviour is monitored;
        • The parameters driving the different status levels;
        • The benefits offered to the member on each status level;
        • Frequency of Status updates
        • Expiration of benefits
      • Your status can be viewed under your Profile on the MAHALA mobile platform where all the above criteria will be displayed, or the member can phone the Call Centre to enquire on 0860 624252.
      • MAHALA provides the tracking platform for Status Driven Stamps and Benefits for the Group. MAHALA cannot be held liable for any disputes that transpires from the relationship between a Group and its members with regards to the Status Stamps and Benefits.
  1. Digital Coupons:
    • General
      • We may from time to time make available electronic discount digital coupons via our computer systems for redemption against products offered for sale at some of our retail stores in South Africa (“Digital coupons”).
      • Each such Digital coupon offer is made subject to these general terms as well as the specific terms and rules applicable to the particular Digital coupon (“Digital coupon Terms”). The Digital coupon Terms will be referred to or set out on the relevant Digital coupon offer or otherwise be made available on our computer systems.
      • We may, at our sole and absolute discretion and without prior notice to you, change the description and/or terms applicable to any Digital coupon offer or discontinue the availability of any such offer.
      • Should there be a conflict between the terms contained in this document and the Digital coupon Terms, the Digital coupon Terms will prevail. It is your duty to familiarise yourself with the relevant Digital coupon Terms before participating in a Digital coupon offer or attempting to redeem a Digital coupon.
    • Digital coupon Descriptions
      • Each Digital coupon offer will set out at least the following in its Digital coupon Terms:
  1. The value of the Digital coupons expressed either in South African Rand or as a percentage discount;
  2. The specific product(s) against which the Digital coupons may be redeemed;
    • The stores and/or region where the Digital coupons may be redeemed;
    • The period for which the offer and/or the issued Digital coupons are valid;
    • Any other specific condition, restriction or limit which applies to the issue or redemption of the Digital coupons. This may include any minimum purchase or spend requirements;
    • The location where the Digital coupons Terms may be obtained.
  • Digital coupon Offer Restrictions (Unless expressly stated otherwise)
    • Only South African residents may take up Digital coupon offers. We may ask you to provide adequate proof in respect of this requirement;
    • Only persons over the age of 18 and able to conclude binding contracts may subscribe and participate in our Digital coupon offers. We may ask you to provide adequate proof in respect of this requirement;
    • Each Digital coupon may be redeemed only once;
    • A Digital coupon is not transferable. It may therefore only be redeemed by the person to whom it was issued unless we give our written consent for the Digital coupon to be transferred to another person;
    • Only one Digital coupon will be redeemed per product purchased from us;
    • A Digital coupon may not be used in conjunction with any other special offer, promotion, Digital coupon or digital coupon unless this is specifically permitted in the relevant Digital coupon Terms;
    • Digital coupons cannot be redeemed against prior purchases;
    • Your participation in a Digital coupon offer may be subject to additional criteria (e.g. a minimum age) with which you will need to comply. Examples:
    • If a Digital coupon applies only to specific stores, you may not redeem it at any other stores;If the Digital coupon applies only to certain specified products, you may not redeem it against any other products;
    • If the Digital coupon may be redeemed during a certain period, you may not redeem it during any other period;
    • Digital coupons cannot be exchanged for cash or for other Digital coupons of any kind.
    • Digital coupons cannot be used to pay for taxes, shipping and handling or other charges which may apply to the purchase of the products to which Digital coupon relates.
  • Subscription and Issuing of Digital coupons
    • Before you can become eligible to participate in our Digital coupon offers, you will be required to complete the prescribed subscription process, subject to the following: i) By subscribing you agree that we may communicate with you concerning Digital coupon offers and promotions that may be of interest you; ii) You may notify us at any time if you want us to stop sending you such communications. This may be done by sending us an email at coupons@mahala.co.za or under your Profile on mahala.mobi.
    • We may from time to time make available certain Digital coupons for certain products or stores as described in the relevant Digital coupon Terms. You may submit requests to take up such Digital coupons by completing our automated Digital coupon issuing process in the prescribed manner. The process will provide you with an opportunity to review the request, to correct mistakes and to cancel each request before finally submitting it. Please make sure that the all details are correct before submitting the request. We may restrict the number of Digital coupons to be issued to you and/or your household to discourage unfair practices.
    • The Digital coupon stock under the offer is exhausted; or
    • The number of Digital coupons issued to you exceeds any applicable limit.
  • Digital coupon Redemption

5.5.1 Each Digital coupon that you acquire from us creates a right to obtain a defined discount on specific products available for sale at our retail stores during our trading hours only. The Digital coupon may, however, only be redeemed –

  1. By the person to whom it has been issued, and
  2. Where all the applicable Digital coupon Terms (including any restrictions which may be stated) have been fulfilled.
  • We will not re-issue damaged, lost or stolen Digital coupons. Your Digital coupon will typically contain unique identification numbers, barcodes and/or access codes which will make sure that each Digital coupon is redeemed only once. No Digital coupon may be redeemed without such information being made available.
  • We may ask that you provide us with suitable evidence of your right to use the Digital coupon before you may redeem it. We are not obliged to redeem Digital coupon under the following circumstances –
  • Where the Digital coupon was issued to you by mistake;
  • Where the Digital coupon is manifestly incorrect;

Where redeeming the Digital coupon would be illegal;

  1. Where redeeming the Digital coupon would be practically impossible where, for example, our computer systems are not functioning properly or the product to which the Digital coupon applies is unavailable for any reason. If the product to which the Digital coupon applies is unavailable when you try to redeem the Digital coupon, we will source the product from another outlet within 48 hours at the same promotional price.
  2. Our Liability
    • WHILE WE WILL TRY TO ENSURE THAT THE INFORMATION CONCERNING OUR DIGITAL COUPONS IS COMPLETE AND ACCURATE, WE PROVIDE NO WARRANTY IN THIS REGARD. WE THEREFORE DENY (TO THE MAXIMUM EXTENT PERMITTED BY LAW) LIABILITY FOR ANY LOSS YOU MAY SUFFER BECAUSE OF ANY OMISSION AND/OR INACCURACY CONTAINED IN ANY DIGITAL COUPON OR ANY RELATED INFORMATION.
    • WHILE WE WILL TRY TO ENSURE THAT ANY DIGITAL COUPONS WE ISSUE MAY BE REDEEMED, WE DO NOT WARRANT THAT WE WILL ALWAYS BE ABLE TO DO SO. WE THEREFORE DENY (TO THE MAXIMUM EXTENT PERMITTED BY LAW) LIABILITY FOR ANY LOSS YOU MAY SUFFER SHOULD WE BE UNABLE TO REDEEM A DIGITAL COUPON.
    • WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSSES OF ANY KIND WHATSOEVER WHICH MAY STEM FROM YOUR PARTICIPATION IN ANY OF OUR DIGITAL COUPON OFFERS (WHETHER IN CONTRACT, STATUTE OR DELICT), SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY APPLICABLE LAW.
    • SHOULD WE FOUND TO BE LIABLE IN RESPECT OF ANY CLAIM(S) IN CONNECTION WITH ANY DIGITAL COUPON OR ANY RELATED INFORMATION, OUR LIABILITY WILL NOT EXCEED THE MONETARY VALUE OF THE DIGITAL COUPON INVOLVED, REGARDLESS OF THE REASON FOR OUR LIABILITY, WHETHER IT STEMS FROM CONTRACT, STATUTE OR DELICT, SAVE TO THE EXTENT THAT SUCH LIABILITY CANNOT BE EXCLUDED BY APPLICABLE LAW.

 

 

 

  • Participating Shops:
    • MAHALA may add or remove Shops from MAHALA at any time, the updated list will always be available on the mobile platform or on MAHALA’s web site and /or can be obtained through MAHALA Call Centre on 0860 624252. It is the member’s responsibility to regularly check the web site / mobile platform for these changes.
    • In the event that a Shop is removed from MAHALA, the member will keep any/all benefits earned at the Shop prior to such removal becoming effective. MAHALA will announce such changes/removals on the MAHALA web site and the most updated Shops will always display on MAHALA’s mobile platform and web site.
    • MAHALA’s transaction types (points, discounts, coupons or stamps) from participating Shops, are not redeemable for cash.
    • All deals are subject to each Shop’s terms and conditions as published on MAHALA’s website and mobile platform. The member can also read the Shop’s Terms & Conditions that is available on their website.
    • MAHALA is not responsible for any incorrect or inaccurate information recorded or provided by any third party to the service offering.
    • MAHALA shall not be responsible for any failure of services by the contracted Shops for any cause beyond the control of MAHALA.
  • MAHALA Competitions:
    • The Competition is open to all residents of South Africa aged 18 years and older. The Competition is not available to employees of MAHALA and their close relatives or anyone otherwise connected with the organisation or judging of the Competition. 
    • The entry fee or required actions to enter the Competition will be set-out in each Competition that is communicated to the member base.  
    • By entering the Competition, an entrant is indicating his/her agreement to be bound by MAHALA and third party terms and conditions.
    • Depending on the Competition, a member’s entry can result to multiple entries or just one entry. This will be specified per Competition. 
    • Closing date for entry will be stipulated on the relevant Competition. After this date no further entries to the Competition will be permitted.
    • MAHALA takes no responsibility for entries not received, for whatever reason.
    • MAHALA will define how a member can enter the Competition and it will be hosted through the following channels: website (https://mahala.co.za), MAHALA mobi site (https://mahala.mobi), the App or on our social media channels (Facebook and Twitter).
    • MAHALA reserves the right to cancel or amend the Competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the Competition will be notified to entrants as soon as possible.
    • MAHALA is not responsible for any inaccurate details supplied by the entrant.
    • Winners will be announced via MAHALA social media, E-mail and/or per Telephone.
    • MAHALA’s decision in respect of the winners will be final and no correspondence with entrants will be entered into.
    • MAHALA and non-MAHALA members are eligible to enter MAHALA Competitions and the rules for entry will be displayed with each Competition.
    • Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to MAHALA Loyalty Programme and not to any other party.
    • MAHALA can use the prize winner(s) identity and/or photo for promotional and marketing purposes unless otherwise specified by the winner(s) (this will be confirmed when MAHALA notifies the winner(s)).
    • Mahala always displays applicable terms and conditions for each competition hosted through our platform(s).

 

MAHALA RESERVES THE RIGHT TO DISCONTINUE THE MEMBERSHIP OF ANY MEMBER WHO USES THE PROGRAMME IN A MANNER INCONSISTENT WITH THESE TERMS AND CONDITIONS OR ANY SOUTH AFRICAN LAWS